Privacy Policy

Cyberdog.co stores customer contact information (such as name and mailing address, email address, and telephone numbers) and financial information (such as credit card number) for billing purposes and in order to contact customers in regards to our services offered.

Cyberdog.co also uses cookies to help identify you and access your account data and for system administration. A cookie is a small text file that is created by your browser from a web page and is stored on your computer's hard drive. This allows you to remain logged in to your account while browsing our website.

Cyberdog.co does NOT utilize tracking cookies or third-party cookies and does NOT collect traffic or visitor data for analysis.

Text Message (SMS) Communications

Users will only be opted into text message communications by explicit permision under Customeer account profile located at. You will not receive marketing related messaging via text message from Cyberdog.co. nor will Cyberdog.co ever request personal or account verification information via text message. If Customer checks the "Opt-In to SMS Communications" box under Account Profile at https://cyberdog.co/myaccount/.

Customer agrees to receive messages via text messages with notifications when Cyberdog.co updates a Customer support ticket. Cyberdog.co will NOT send text messages outside of the terms set here-in. Customer must opt-in and confirm opt-in via text message before Cyberdog.co will communicate notification text messages with Customer. When Customer opts-in to text message communication Customer accepts and assumes any fees related to text message communications with their wireless provider(s).

We use Twilio for our text message communications. For more information about how we may use your information with Twilio see Twillio's Privacy Policy noties available at https://www.twilio.com/en-us/legal/privacy and https://www.twilio.com/en-us/legal/privacy#data-about-our-customers-end-users.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us or uncheck "Opt-in to SMS Commmunications" box under Account Profile a https://cyberdog.co/myaccount/.

How do we store your information?
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. A password must be entered to log in to your account and in order to manage your domain name(s). All personal information is fully encrypted during all transactions. Please note, however, that no data transmission over the Internet is completely secure. As a result, while we endeavor to protect your personal information, we cannot ensure or warrant the security of any information you provide to us and you transmit such information to us at your own risk. Once we receive your transmission we endeavor to ensure the security of your personal information on our systems.

Please note that Cyberdog.co will never ask for any personal information via email (e.g. marriage status, income, etc.).

Customer information is stored in a password protected database. Credit Card numbers are encrypted using an AES symmetric key cipher. Your password is stored using a SHA-1 one-way hash. Information transmitted utilizes TLS and endeavors to utilize the strongest cipher suites that support Perfect Forward Secrecy and TLS 1.2, however, your browser may not support the strongest technologies. You may verify these endeavors by viewing our TLS Grade at SSLLabs.com

How do we use your information?
Cyberdog.co uses customer information for the purposes of billing and to contact customers in regards to our services offered. In accordance with this, we share customer information to third-party intermediaries solely for the purpose of delivering such services. These third-parties include our domain registrars and payment processors “Tucows”, “Directi”, “PayPal”, or “Braintree” and their subsidiaries.

Cyberdog.co also utilizes “MaxMind” for fraud prevention. We may share your contact information with MaxMind to determine if the financial transaction is valid.

When do we disclose your information?
Cyberdog.co will not disclose your contact or financial information without your express permission with any third party except those defined in this policy required for payment processing or rendering services purchased. We encourage you to read the privacy statements of these third parties.

We may disclose customer information in special cases when Cyberdog.co has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or Acceptable Use Policy or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.

We may also disclose Customer Information when we believe, in good faith, that the law requires it. Cyberdog.co has never received an order under Section 215 of the USA Patriot Act. We have received 0 (zero) government requests for information. We have not placed any backdoors into our software and have not received any requests for doing so. Pay close attention to any modifications to the previous sentences.

How do you correct, update, or remove information?
You may login to their account by clicking My Account on this website to view and modify or update your Customer Information. If you wish to cancel your services and wish to have your customer information removed from our servers, please email us at privacy (at) cyberdog.co or call us toll-free.

Links
This web site contains links to other web sites. Please note that when you click on one of these links, you are 'clicking' to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.